Frequently Asked Questions
General
What is an agggrrii sensor?
The aaggrrii sensor consists of the aaggrrii sensor and companion mobile app. The sensor is a replica of a real produce, equipped with internal sensors that measure the mechanical forces your produce experiences as they move through the handling and processing line.
The sensor captures data such as impact forces across three axes, velocity, and travel direction. All data is collected at a high frequency and transmitted via Bluetooth to the mobile app.
The mobile app displays real-time data and highlights impact events that may lead to bruising or quality loss. Customizable alert thresholds let you tailor the system to your specific process. Critical impact events are logged for review, and you can annotate each with notes, photos, or videos.
By using the aaggrrii sensor system to detect problem areas and optimize your processing line, you can significantly reduce damage and loss. Even a small decrease in bruising can translate into substantial cost savings and improved product quality.
What mobile devices are compatible with the aaggrrii sensor mobile app?
The aaggrrii sensor mobile app is available for both Apple iOS and Google Android platforms.
For iOS, an iPhone 11 or newer running iOS 15 or later is required. The aaggrrii sensor mobile app is not designed for use on iPad tablets.
For Android, the device must be running Android 10 or newer with a minimum screen resolution of 1280 x 720 pixels (720p). The aaggrrii sensor mobile app is not intended for use on Android tablets.
How much does the aaggrrii sensor system cost?
Currently, the price of the aaggrrii sensor system is $4,995 USD.
How much will I save by using the aaggrrii sensor system?
Savings will vary depending on the size and type of your operation, but even a small reduction in product damage—such as bruising or impact-related loss—can lead to significant financial benefits. Users see measurable improvements in yield, product quality, and operational efficiency, which can translate into substantial annual savings reaching into the hundreds of thousands of dollars.
For more information on aaggrrii sensor system ROI, visit our savings calculator.
What is included in the aaggrrii sensor system?
When you purchase the aaggrrii sensor system, you receive the aaggrrii sensor, a ruggedized carrying case, charging cable, a magnetic key for powering the sensor on and off, and quick start and warranty documentation.
How long is the warranty and what’s covered?
The aaggrrii sensor is warranted for 1 year from the date of shipment to the original customer. The warranty covers internal electronic components only. Damage to the inner produce sensor covering caused by drops or improper handling is not covered.
For full details, please refer to the aaggrrii sensor warranty.
How many aaggrrii sensor systems do I need?
To get the most benefit from the aaggrrii sensor system, we recommend having one aaggrrii sensor per facility or farm location. This allows you to take measurements regularly without needing to move the sensor between locations.
We suggest starting with a single sensor to become familiar with its operation and to train your team. You can then add additional sensors as needed. The cost of the aaggrrii sensor system is a small investment compared to the potential savings gained from reducing damage and optimizing your equipment’s performance.
How do I order the aaggrrii sensor system?
The aaggrrii sensor system can be purchased directly from our website, aaggrrii.com. If you are interested in purchasing multiple sensors, please contact our sales team at sales@aaggrrii.com.
How do I contact customer service to make changes to my account or request support?
We’re here to help. The easiest way to reach our customer service team is by submitting a support request through our Help Page.
Product Use and Specifications
How do I set up my aaggrrii sensor?
Setting up your aaggrrii sensor is quick and easy. Simply download the aaggrrii sensor mobile app from the Apple App Store or Google Play, create an account, and pair your aaggrrii sensor with your mobile device. We recommend fully charging your sensor before first use.
How do I charge the aaggrrii sensor?
To charge your aaggrrii sensor sensor, open it by unscrewing the two halves of the produce. Then, using the provided micro-USB charging cable, connect the sensor to a USB charger or a USB port on your computer. The initial charge may take several hours.
We recommend charging your sensor after each use so it’s always ready when you need it.
How do I turn the sensor on and off?
To turn the sensor on, open the aaggrrii sensor by unscrewing the two halves of the produce. Using the included magnetic key, hold it near the USB connector on the sensor board for about 5 seconds. The sensor lights will turn on to indicate it’s active.
To turn the sensor off, repeat the same process. The lights will turn off when the sensor powers down.
Note: If the sensor is not used for an extended period, it will automatically power down to conserve battery life.
How long does the battery last?
On a full charge, the aaggrrii sensor battery provides up to 6 hours of continuous use.
Can the sensor go through a washer?
Yes. The aaggrrii sensor is fully waterproof and can safely pass through all washing equipment in your processing line.
How does the aaggrrii sensor detect damage?
The aaggrrii sensor is equipped with multiple internal devices that measure impact forces from all directions, as well as speed and travel direction. Data is collected at rates up to 100,000 times per second, processed, and transmitted to the mobile app.
When any measurement exceeds the threshold values you’ve set, the aaggrrii sensor mobile app alerts you in real time and logs the event for later review.
Why do I need to set the damage thresholds myself?
While the aaggrrii sensor system includes default damage thresholds that work well in most situations, you may want to adjust them to reflect the specific conditions of your operation—such as produce variety, harvest maturity, storage temperature, or the type and age of your handling equipment.
You can set two thresholds: one for the force at which bruising may occur (the “Warning” zone), and one for the force at which bruising is likely to occur (the “Danger” zone). This customization helps you fine-tune the system for greater accuracy and relevance to your process.
How do I use the aaggrrii sensor system to prevent product damage?
Start by establishing a performance baseline for your harvesting operation or processing line by running the aaggrrii sensor through multiple times. The sensor will collect impact and handling data, helping you identify areas where forces approach or exceed your defined thresholds.
Once you’ve pinpointed potential problem areas, you can make targeted adjustments to equipment or processes to reduce handling stress and improve flow. After changes are made, run the sensor again to confirm that performance has improved and that product damage is being effectively minimized.
After I adjust my line, why do I still need the aaggrrii sensor?
Harvesting and processing conditions are constantly changing. Equipment can wear down, become misaligned, or develop rough surfaces that increase the risk of product damage. Seasonal variations, crop characteristics, and loose or worn components can also introduce new challenges over time.
By using the aaggrrii sensor system regularly, you can monitor your line’s performance against your established baseline and detect issues early. This proactive approach helps you prevent damage and loss before they impact product quality or profitability.
Shipping and International Use
Does the aaggrrii sensor ship internationally?
Yes, the aaggrrii sensor ships internationally. Please note that international shipping may incur additional charges such as import duties, tariffs, taxes, and customs processing fees. These costs are the responsibility of the customer.
Does the aaggrrii app support multiple languages?
Yes, the aaggrrii app is currently supported in English and Spanish.
How does international shipping affect the delivery time of my aaggrrii Sensor?
Delivery times for international orders may be extended due to customs processing. The estimated delivery timeframe will be shown during checkout.
Can the aaggrrii sensor be used in any country?
The aaggrrii Sensor is designed for global use. However, please ensure compliance with any local regulations concerning wireless technology and sensor usage in your country.
How are warranty services handled for international customers?
Warranty services are available for international customers. However, you may be responsible for the shipping costs to and from the designated service center.
Will aaggrrii assist with customs clearance for international shipments?
While customers are responsible for customs clearance, aaggrrii provides all necessary shipping documentation to help streamline the process.